Refund policy

Girls Can Hoop Return Policy

We want you to love your purchase! If you are not completely satisfied, we’re here to help.

1. Eligibility for Returns

   • Items must be returned within 15 days of delivery.
   • Products must be unworn, unwashed, and in their original condition with tags attached.
   • Sale items and custom products are not eligible for returns.
   • There is a 15% (of product total) restocking fee

2. Return Process

   • To initiate a return, contact our customer service team at contact@girlscanhoop.org with your order number and short description of the issue.
   • Once approved, we’ll provide instructions for shipping your item(s) back.

3. Refunds

   • Refunds will be issued to the original payment method once we’ve received and inspected the return.
   • Shipping fees are non-refundable.

4. Exchanges

   • We currently do not offer direct exchanges. Please place a new order for the desired item.

5. Damaged or Defective Items

   • If you received a damaged or defective product, please contact us within 7 days of delivery for a replacement or refund.

For additional questions, feel free to reach out at contact@girlscanhoop.org. We’re here to help! Thank you for your business!